Contact the Partnership

If you wish to receive a general information package which contains a program pamphlet, a Consumer Booklet, an informational document called Medicaid Eligibility and the Treatment of Income and Assets under the New York State Partnership for Long Term Care, and a list of participating insurance companies with their 800 numbers, you can:

Call the state's toll-free hotline (inside New York State) and leave your name and address:

1-888-NYS-PLTC (697-7582)
or call (518) 473-8083 from anywhere and leave your name and address

Write to request a package:

New York State Partnership for Long-Term Care
NYS Department of Health
1 Commerce Plaza, Room 826
99 Washington Ave.
Albany, NY 12210
E-mail: pltc@health.state.ny.us

If You Have Complaints

The New York State Insurance Department regulates the insurance industry in New York and is responsible for handling consumer complaints regarding approved insurance in New York, including Partnership and non-Partnership long-term care insurance products, selling practices, coverage, underwriting, and premium increases. Please go to the New York State Insurance Department website to contact them.